Bloomingdales

1. I ordered two items, but the website wouldn't let me proceed with the checkout process.

2.

I chatted with a service representative who was supposed to help me from his end; however, he couldn't see my promotional rewards, which I could see and didn't want to lose since they expire on 12/24.

3. I then called customer service, and the representative managed to put everything together, found my rewards, and although I received an email saying that my new Bloomingdales card (for $25 for every $100 spent today and tomorrow) was approved, it still wouldn't go through. She transferred me to the credit department and stayed on the line with me for a long time before leaving. She was supposed to call me back, but...

4.

After being on hold for 2 hours and 55 minutes, I hung up.

This is seriously frustrating.

5. I went back online, but the items were removed from my shopping basket, and I have no idea what's happening.

Definitely a very unhappy customer.

I spent 45 minutes waiting and then speaking with a customer service representative at Bloomingdales. I had to speak with a rep to verify that the dress was immediately available and not backordered, and to have the dress sent express mail.

After this long conversation, the rep charged me approximately $400, which is a pending charge on my credit card. She immediately had me complete a customer satisfaction survey to praise her abilities. A few minutes later, I checked my store account but there wasn't any verification of my order. This required me to call a second time, be placed on hold again, speak with a confused rep, wait for a 'manager' who was probably also a rep, and get transferred to another Macy's rep who thought I was talking about a Macy's order.

I wasted another hour being told I didn't have an order number so they couldn't help me. Now, I'm going to dispute the charge if it drops from pending, and I won't order again from Bloomingdales.

Customer service at Bloomingdales has gone way downhill since a call I needed to make 1.5 years ago. I will never buy from there again.

I received my order and the item had been swapped with a cheap Zara jacket and the product tags swapped.
I called customer service immediately to report the fraudulent activity. They said they would send a replacement, then they did not because of the high value of the item until the package was returned.

I returned the item and spoke with customer service again to make sure they knew the package had the incorrect item, and requested a refund. 6-7 weeks after purchasing Ive received any email from the Bloomingdales warehouse saying Ive returned the incorrect item and it has been posted back to me and a refund will not be issued until the correct item is received. You have got to be joking! I feel SO frustrated after having to call six times over the last month.

Why am I having to pay for someone elses fraudulent activity and lack of quality control. Ive had no help from Bloomingdales to expedite this matter or a refund.

This is absolutely the pits. This was the first and last time I will buy anything online from Bloomingdales.

On 12/16 online order placed and opened up a new credit card to pay for it. It shows delivered on 12/18/23, however when I called the CS, they said that they were not able to resend it on time before the Christmas so requested for a credit and I agreed.

However, that credit request was declined and I received an email about it. I called immediately to inquire further and felt so frustrated. They assured me that everything will be okay. And don't worry, it will get approved.

However, I received another email showing that was declined. I called again #180*-***-**** and asked to speak with the supervisor as the associate said it was declined due to the business decision? I did not what that meant? The supervisor said that she put a request for reorder and call me back in a few days once it go thru.

I have not received any phone call or status update. When I called CS to followup during the holiday season, they asked me to call later as their office is not open yet. , when I try to track #IZ5V59V503******** shows pic of my neighbor's home not mine. I spoke with the USPS, they said that Bloomingdale could find a claim since the package is not delivered to the right address.

However I could not do it at my end. I am frustrated and exhausted of everything I could do to resolve this matter. I can't dispute the Bloomingdale credit card balance as well and they are asking me to pay it. How could I pay for something that I have not received it?

I don't think it's fair. Please help.

I returned an extra item that was not purchased from Bloomingdales. I called and let them know about it and I also opened a ticket through customer service support.

They assured me that the warehouse would be notified and return it to me (which was an expensive one).

This never happened.

They have been asking me to wait 2-3 business days over and over again.

Today I called and spoke with the supervisor who is from Macy's and kept talking to me about Macy's... and she said that there is nothing they can further do.

Kim seemed unwilling to try and help and as a supervisor, she seemed not to be able to do her job in any different way than a customer rep...

Thank you for nothing!