Bloomingdales

I spent 45 minutes waiting and then speaking with a customer service representative at Bloomingdales. I had to speak with a rep to verify that the dress was immediately available and not backordered, and to have the dress sent express mail.

After this long conversation, the rep charged me approximately $400, which is a pending charge on my credit card. She immediately had me complete a customer satisfaction survey to praise her abilities. A few minutes later, I checked my store account but there wasn't any verification of my order. This required me to call a second time, be placed on hold again, speak with a confused rep, wait for a 'manager' who was probably also a rep, and get transferred to another Macy's rep who thought I was talking about a Macy's order.

I wasted another hour being told I didn't have an order number so they couldn't help me. Now, I'm going to dispute the charge if it drops from pending, and I won't order again from Bloomingdales.

Customer service at Bloomingdales has gone way downhill since a call I needed to make 1.5 years ago. I will never buy from there again.

I received my order and the item had been swapped with a cheap Zara jacket and the product tags swapped.

I called customer service immediately to report the fraudulent activity. They said they would send a replacement, then they did not because of the high value of the item until the package was returned.

I returned the item and spoke with customer service again to make sure they knew the package had the incorrect item, and requested a refund. 6-7 weeks after purchasing Ive received any email from the Bloomingdales warehouse saying Ive returned the incorrect item and it has been posted back to me and a refund will not be issued until the correct item is received. You have got to be joking! I feel SO frustrated after having to call six times over the last month.

Why am I having to pay for someone elses fraudulent activity and lack of quality control. Ive had no help from Bloomingdales to expedite this matter or a refund.

This is absolutely the pits. This was the first and last time I will buy anything online from Bloomingdales.

On 12/16 online order placed and opened up a new credit card to pay for it. It shows delivered on 12/18/23, however when I called the CS, they said that they were not able to resend it on time before the Christmas so requested for a credit and I agreed.

However, that credit request was declined and I received an email about it. I called immediately to inquire further and felt so frustrated. They assured me that everything will be okay. And don't worry, it will get approved.

However, I received another email showing that was declined. I called again #180*-***-**** and asked to speak with the supervisor as the associate said it was declined due to the business decision? I did not what that meant? The supervisor said that she put a request for reorder and call me back in a few days once it go thru.

I have not received any phone call or status update. When I called CS to followup during the holiday season, they asked me to call later as their office is not open yet. , when I try to track #IZ5V59V503******** shows pic of my neighbor's home not mine. I spoke with the USPS, they said that Bloomingdale could find a claim since the package is not delivered to the right address.

However I could not do it at my end. I am frustrated and exhausted of everything I could do to resolve this matter. I can't dispute the Bloomingdale credit card balance as well and they are asking me to pay it. How could I pay for something that I have not received it?

I don't think it's fair. Please help.

I have to write and say what a disappointing experience Ive had with your store. I ordered a wallet that was never received.

Yet, Bloomingdales is willing to do nothing. The picture UPS took is not my house.

Not only was I not offered a replacement, but I was refused a refund as well. I have called multiple times and emailed. From the other reviews on consumer affairs, I can see why youre rated 1 star for customer service.

I will be disputing this charge with my credit card company.

I have filed a complaint with the BBB and will be looking to take further action. To also write and tell me Im no longer allowed to make further purchases is shocking. Im not a dishonest person, and am being treated as such. I can assure you I will tell as many people as possible to let them know what you do to your customers.

This is the response I received.

Thank you for your recent inquiry. After careful consideration of your claim and after reviewing your order history, we regret to inform you that your request for a credit or order reshipment has not been approved.

Additionally, after careful review, we have determined we will no longer be able to process or ship future orders to you.

We value you as a Bloomingdale's customer, so if you feel your issue has not been satisfactorily addressed, please email us at csresearch@***.com.

I returned an extra item that was not purchased from Bloomingdales. I called and let them know about it and I also opened a ticket through customer service support.

They assured me that the warehouse would be notified and return it to me (which was an expensive one).

This never happened.

They have been asking me to wait 2-3 business days over and over again.

Today I called and spoke with the supervisor who is from Macy's and kept talking to me about Macy's... and she said that there is nothing they can further do.

Kim seemed unwilling to try and help and as a supervisor, she seemed not to be able to do her job in any different way than a customer rep...

Thank you for nothing!

Hello, to whom it may concern. I'm reaching out to Bloomingdales for help.

I purchased a pair of shoes, but they never arrived. I went to UPS and searched high and low for the package. This package should have been marked as 'signed for' or a picture taken. I have disputed this transaction with my credit card.

In the meantime, I would like someone higher up to call me. I'm very upset that you will not hear me out. All you can tell me as a customer is not to order again. I'm very disappointed, I'm not a happy customer.

I ordered the shoes for a wedding and had to purchase the shoes elsewhere.

Please have someone higher up reach out to me. I would like my credit card to be credited back, please!

I bought a defective bracelet for the defective class upon returning to the store they asked me to keep it until they can order in the special size which was extra small for our 20 year anniversary. My wife were the necklace and bracelet.

However, the bracelet fell off her wrist as the class failed once again, I submitted a claim to the dispute department explaining my situation. They asked me to provide a statement of bill of purchase and a statement for documentation that was purchased at the Aventura store Bloomingdales. They assured me that they were going to issue me a full credit within one to two billing cycles , this claim is pending in the disputes department.

If it does not have a satisfactory resolution and I do not receive a full credit so that I can purchase a new one I will be giving them a very poor review so I will keep you posted. Hopefully they will do the right thing for the consumer , especially since there are David Yurman stores in every high-end mall throughout Dade Broward and Palm Beach county their policies are very favorable to their customers for returns and for loss merchandise

On Januaary 19, 2024 I placed an order for TWO diamond bangle bracelets. On January 24, 2024 I received only ONE diamond bangle bracelet, however, I was charged for TWO.

After numerous attempts and long periods of hold and often getting disconnected by customer service, I was finally able to place a claim. The claim was denied due to the "order history of the order". When I asked what that means, I was told they cannot discuss it. I was able to submit a claim again for further investigation, and again that claim was denied for the same reason.

Bloomingdales will not stand behind their customers, they made a mistake, and they expect me to pay for merchandise never received. I am disgusted with how this was handled, the customer service reps are rude and obnoxious. I want a credit to my account for the merchandise never received.

SHAME ON YOU BLOOMINGDALES. Mistake made on your part and no one will stand behind the mistake!!!

I was buying two items, one for a holiday gift and the other for myself. When I go to check out, Bloomingdales software doesnt allow for the option to have items go to separate locations for delivery.

So I had to go back and take off one item then back to place my order, adding my loyalty points and a gift card that expire today. By the time I got to placing my order button, Bloomingdales website told me my item was now not available in my size. After having to put in my loyalty number and gift card number twice, I just bought the same item in a different size, knowing it probably wouldnt fit.

Fast forward 20 minutes later I refresh Bloomingdales page and my size is available again. I call Bloomingdales customer service and they tell me they dont have the ability to switch the size and that there is a possibility that my size is still not available and I might lose my gift card amount in the process.

So she says only options is I need to cancel or receive wrong size and return and reorder hoping my size is in the system then all while saying I would need to pay full price for the reorder.

I asked to speak to a manager she said they have the same access to the system, and even though I just placed the order, there was nothing she can do. So I told her she didnt instill any confidence in me to cancel my order if we werent sure sure that the system will recognize the other sizes available. And plus she wasnt confident that she could add my loyalty points plus my gift card again. She said I could return it if it doesnt fit but my gift card will have expired by then, so Ill still end up having to pay more.

So you cant change my size even tho I just paid for it within 30-45 min of my order and if I do Ill lose my gift card amount???

Needless to say, I told her that I better get on my broth diet now so I can fit into an extra small. Thanks a lot Bloomingdales for making my purchase a headache.