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1.6

I inadvertently mislabeled returns to Bloomingdales and Sak's 5th Avenue. Sak's promptly returned the incorrect item to me with a letter stating it was not their item.

This is when I was first made aware of my mistake. Thinking it would not be long before Bloomingdales would do the same thing with the incorrect items they received. On 1/20/16 I contacted Bloomingdales customer service via email. I never received a response and called customer service on 1/22/16.

I was told there were notes regarding the issue and that they were shipped back to me. On 1/23/16 I received a response to my original inquiry stating they were sending a request to the warehouse to locate the package and send them back to me. Confused by the conflicting information I responded that I was told they were already sent back. I have had numerous responses that had nothing to do with the matter I was requiring about and more conflicting information on the status of my issue.

I have sent an email to the attention of a supervisor as well as a complaint on the corporate headquarters site about this issue. Have not been able to get he items they admitted to receiving. $650 loss.

The item that I received back from Saks was sent back to Bloomingdales and I just received a credit today.

Really - 12 days from the time they receive an item to credit my account. Waiting on 2 more credits but its only been 8 days.....can't expect much from this horrible company.

When this gets straightened out I am closing my account. Just found out today hey are owned by Macys - another horrible company.

Reason of review: Poor customer service.

Monetary Loss: $650.

Preferred solution: I want my items returned or to be reimbursed for the cost of the items..

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